Hi Medeiros,
Thank you for sharing your feedback, though we’re sorry to hear you feel this way. We’d like to address a few of your concerns.
First, as stated across our website, sample panels are final sale and are not eligible for returns like our room dividers and modular wall kits. The purpose of the sample panel is to allow customers to see and feel the material and quality of the product before committing to a full order. Many of our customers find this helpful in making their decision.
As for your comment about customer service, we’ve been in contact with you throughout this process and responded to your inquiry within 24 hours. We take great pride in assisting our customers, and it’s simply not accurate to say we don’t take care of them.
If you have any further questions or concerns, feel free to reach out to us again.
Best regards,
Chris